Shipping Policy
- We only ship to the address specified on writing during the checkout. If we ship your item to your old or invalid address and it returns back as unclaimed in its original condition, the item's cost refund will only be issued.
- Currently, we do not ship to APO/FPO/PO Boxes.
- 3. Most of our items are shipped to worldwide customers via TNT, FedEx , DHL or USP mail (with delivery confirmation/tracking number); Europe and other international orders - Deutsche Post, Standard Post, UPS, DHL, EMS, DPD etc. Please see the Shipping and Payments tab above for all details.
- Packages sent by courier post require signature.
- We will combine shipping cost on Multi - Purchases. Before payment please contact us for further instruction
- Please note that, depending on your geographic location, not all delivery methods are available. Some regions may require a minimum surcharge for shipping by courier.
Shipping time during holidays may take longer than normally. - International customers are responsible for all customs, duties, taxes and brokerage fees to be paid to the courier or government. If you need our assistance, please contact us, we will be happy to help and do our best for you!
- If you see that the package that courier tries to deliver is damaged, please fill up the claim form or do not accept it. NOTIFY US right away, we will arrange a replacement/reimburse your order A.S.A.P.
- Please contact seller to confirm shipping method. contact us!!
DHL Express
Air Express
Fedex Epxress
Sea Shipping
UPS Epxress
Return Policy
Returns Policy
Thank you for shopping at Grootree autoparts Co.,ltd. We value your satisfaction and strive to provide you with a smooth and hassle-free shopping experience. However, we understand that there may be situations where you need to return a product. Please read our Returns Policy carefully to understand your rights and responsibilities regarding returns.
Eligibility for Returns:
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. Certain products, such as perishable goods, intimate items, or custom-made products, may not be eligible for return. Please refer to the product description or contact our customer support for further information.
Return Process:
Before initiating a return, please contact our customer support team via telephone or email to inform them about the return and receive further instructions. Provide your invoice number, the name of the item(s) you wish to return, and a brief explanation of the reason for the return. Our customer support team will guide you through the return process, including providing you with a return authorization number (RAN) and the return shipping address, if applicable. Please ensure that the item is securely packaged to prevent damage during transit.
Return Shipping:
If the return is due to our error, such as an incorrect item, we will cover the return shipping costs. Please follow the instructions provided by our customer support team for the return shipping method.If the return is due to a change of mind or any reason not caused by us, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and retaining the proof of shipment until the return is processed.
Refund or Exchange:
Once we receive the returned item and verify its condition, we will process the refund or exchange as per your preference. If you requested a refund, it will be issued using the original payment method used during the purchase. In the case of an exchange, we will send the replacement item as soon as possible, subject to availability. Please note that shipping and handling fees are non-refundable unless the return is due to our error.
Cancellations:
If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. If the order has already been shipped, you will need to initiate a return following the instructions provided in Section 2. Exceptions and Special Cases: In certain circumstances, we may offer store credit instead of a refund or exchange. If a returned item is found to be ineligible for a refund due to non-compliance with our return policy, we may charge a restocking fee or refuse the return altogether. Promotional items or freebies received with the original purchase must also be returned if you are seeking a refund.
Contact Us:
If you have any questions or concerns regarding our Returns Policy, please contact our customer support team via telephone or email We will be happy to assist you and provide further clarification. Note: This Returns Policy is subject to change without prior notice. Please refer to the most recent version available on our website
Keeping top quality products all over the world
FAQ （frequently asked questions）
1. Can i make order on your web directly.
Yes , you can place an order from our web. in order to improve your shopping feeling, we are trying to find out problem. we will update to you after finishing update web. the buyer could contact our seller to confirm lastest price and then place order. our seller could give you best price.
2. Are you trader or manufacturer for all of products
We are professional on auto parts, the air suspension and air compressor both are manufacture from our factory since 1990. the other parts are from our local factory who are very very professional on their products, our partner produce it since 1989s, so they have many experiences to help to find correct products. In order to extend the market of auto spare parts and giving better serivces for our customers,
3. How do you ship goods if i place an order.
It is according to quantities that you purchase. As normal , we could suggestion customer which is best for you. for example, air suspension packing measurement is little big. our customer is always to choose shipped by sea, but the other engine parts, such as piston , piston ring, spark plug , gasket kit , head gasket , we suggestion that the client can choose express service or air. bcz it is very fast shipping by air or express.
4. how many days i could receive goods if shipped by express or air.
As our experiences, it is 25-35 days if we ship by sea, if you want to faster faster and faster, the express service and air both are better. your could check our web express service, there are details of introduction.
5.What kinds of payment term can be accepted.
there are many payment method to choose, such as , T/T (30% deposit, 70% should be paid before shipping goods by express or air) Alibaba trade assurance , Paypal , western union, moneygram and so on.
6. Why is the shipping cost on some items so expensive?
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.
|
T/T to our bank Account |
≤10000usd (50% deposit in advance, 50% should be paid before shipping goods by express or sea) ≥10000usd (30% Deposit in advance, 70% balance against of B/L or before shipping) |
|
PayPal |
100% payment You could click here to pay it - linking The paypal can be accept master card, credit card |
| Alibaba Trade assurance |
we could create order on alibaba service then the payment linking will send to you to pay it. the alibaba payment could protect your order to avoid lost |
| Western union |
the seller will give you our western union information to payment |
| Money Gram | It same with Western union. |
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